WARRANTY & MAINTENANCE
WARRANTY & MAINTENANCE
Scope & Service Commitment
NEWTEC is dedicated to providing nationwide warranty and maintenance services for all equipment supplied and distributed by the company.
-
Free Warranty Service: Within the first 12 months from delivery, all equipment is covered by free warranty and maintenance (subject to standard warranty conditions).
-
Extended Maintenance Contracts: After the warranty period, customers can sign a maintenance contract to continue receiving regular technical support and preventive care.
Service Capacity & Support
-
Professional Technicians: A team of manufacturer-certified and well-trained specialists.
-
Genuine Parts & Tools: Standard testing equipment, spare parts, and certified replacement components always available.
-
Comprehensive Documentation: Each technician is equipped with complete technical manuals to ensure proper inspection and maintenance procedures.
-
24/7 Technical Support: Assistance via hotline or email for the fastest possible response to customer issues.
Working Principles
-
Prompt & Timely: Warranty and maintenance services are performed quickly to minimize downtime.
-
Professional & Dedicated: Our staff maintain a courteous attitude and provide clear guidance during troubleshooting.
-
Effective Solutions: Accurate diagnosis and the correct fix — without unnecessary delays.
-
Post-Service Guidance: After service completion, customers receive detailed instructions on operation, cleaning, and preventive care to extend equipment lifespan.
Contact for Support
For warranty or maintenance assistance, please contact:
-
Technical Hotline: 0909 687 663
-
Email: info@newtec.vn
NEWTEC will respond promptly and arrange for technician support at the earliest convenience.